Refund policy

All sales are final. We do not accept returns or exchanges.

Damaged or Defective Items We inspect every order before it ships. If your item arrives damaged or defective, please contact us at hello@otelier.com within 7 days of delivery with your order number and photos of the product and packaging. Replacements or store credit are offered at our discretion for verified defects only. Please retain the item and its original packaging until you hear back from us.

What Is Not Considered a Defect Natural variation in bamboo grain, texture, and dye or color absorption is inherent to handcrafted materials and is not considered a defect. Gift cards are non-refundable.